Frequently Asked Questions
About the Staying Sharp^TM App

Can I access Staying Sharp without accepting the legal disclaimer?
No, you must accept the legal disclaimer, Terms of Service and Privacy Policy to access Staying Sharp. 

I prefer not to accept the Staying Sharp legal disclaimer. Can I get a refund for fees I paid associated with Staying Sharp?
Yes, to receive a refund, please contact the AARP Help Center by clicking here or calling 1-866-747-7512.

What does AARP Staying Sharp offer in the app?
The app features several Challenges including Is My Memory Normal, Faces & Names and Digital Declutter. The Staying Sharp app will continue to add science-based challenges. Be sure to allow push notifications from the app for alerts when new Brain Health Challenges are available.

The Challenges are fun, guided interactive learning activities that start with a pre-quiz. Then you’ll go through steps to learn new skills, practice them and choose Activities to add to daily life. Finish the Challenge by completing the post-quiz. The goal is to be smarter about brain health and find new healthy habits to help you live your best life.
 

Anyone can download and preview the app. Included in the preview is a video overview for Challenges. AARP members, Staying Sharp subscribers and other authorized users can start and complete the Challenges, save Activities and Articles to My Favorites and sync your progress with the AARP Staying Sharp online program.
 

If you choose to turn on notifications, the app will send reminders to complete activities you’ve started in the app and alert you when new Challenges are available. Please know that your wireless service provider’s connectivity or usage rates may apply.
 

AARP is committed to maintaining your privacy. Though we may share aggregate statistics and other non-personally identifiable information with third parties, we will NOT allow anyone to identify you by your name or other personally identifiable information. For more details on how we keep your information secure, and with whom non-personally identifiable information may be shared, please read our Privacy Policy or call 866-747-7512.
 

Yes, Staying Sharp makes it easy to join or renew your AARP membership. All you have to do is follow the Unlock Access link in the menu of the app. If you have any questions, please call 866-747-7512.
 

Yes, AARP members and Staying Sharp subscribers, as well as authorized users, can sign in to the app with the same email and password that you use for your AARP online account. If you’re not an AARP member, you can always join online. If you have any questions about the app, or if you’re having trouble signing in, call 866-747-7512. 
 

Those who are enrolled in AARP Rewards can earn points for Challenges labeled with the AARP Rewards badge. Plus, AARP members always earn 50% more points on all activities and can access exclusive members-only rewards.
 

Yes, the Staying Sharp app is compatible with iOS devices 14.2 and above.
 

Yes, the Staying Sharp app is compatible with most devices running Android Nougat OS 7.0 and above.
 

Currently the Staying Sharp app is optimized for small-screen devices (phones and small tablets).
 

Please visit stayingsharp.aarp.org or view the frequently asked questions.
 

Please call 866-747-7512.